Frequently Asked Questions



  • What is the minimum rental period?

    The minimum storage rental period is one month. You may use your storage unit for less than a month. However, you still have to pay for the full month.

  • How long can I stay?

    There's absolutely no limit on how long you can store with us, short-term or long-term. Some of our customers have been with us for years and years.

  • What do I do when I want to move out?

    All we ask for is two weeks' notice when you want to vacate your unit. Contact your facility. We will then start the move-out procedure which includes organising a refund for any over-payments and letting any customers who might be looking for a unit that size, know when it will be available. Please notify us if anything changes during this period.

  • Can I reserve a unit?

    Yes, you most certainly can. If you do you may be asked to pay a non-refundable deposit where the numbers of the unit size you require are limited. When you rent the unit the deposit will be used as part of your first installment.

    If we do not have a unit of the right size for you, we can put you on a waiting list and let you know when a unit the size you require is available. All we ask is that if you decide not to store with us, you let us know so that we can offer the unit reserved to someone else.

    Please check with your facility.

  • What if we dont have a unit the right size or you?

    If we do not have a unit of the right size for you, we can put you on a waiting list and let you know when a unit the size you require is available. All we ask is that if you decide not to store with us, you let us know so that we can offer the unit to someone else.

    Please check with your facility.

  • Can I run my business from a Kiwi Self Storage unit?

    Yes, Self Storage is a great option for commercial use. Around 25% of Kiwi Self Storage customers are businesses, from all sorts of industries. There are lots of benefits to using self storage for business, including the security, flexible rental agreements, convenient locations, free use of trolleys and trailers and more.


    Easy Access - All of our facilities have easy access to storage units, either through position of the doors or via drive-in loading bays at some locations. You can arrange to meet deliveries or pickups or move your items yourself during facility access hours.

    Courier Pick Up/Drop Off - We provide a bay for couriers to drop off or pickup items during business hours.

    Flexibility - Increase or decrease your storage space in line with the needs of your business.

    Install shelving in your units as required.

    Once your shipping container has cleared customs, space maybe available temporarily at your facility for unloading into your unit.

    Please check with your facility for available options. Call us to arange a visit to our facilities and discuss your options.

  • Can you help me with my packing?

    We can't provide anyone to actually pack up your belongings, but we can assist you with advice on the best way to pack your items for storage and provide boxes, packaging materials and specialised wrapping from our Box Shops.

    Additionally we can provide you with the contact details of reliable removal companies we have experience with, who can help you with your packing and moving.

    Please check with your facility.

  • Can I move in today?

    We make storage easy! So yes you can.

    1 - You need to think about what you are storing so we can recommend a unit the correct size. We have tools on our website to assist you with this

    2 - Decide on a date you want to move in

    3 - Contact your nearest facility. They can discuss your storage needs with you and ensure you get the right sized unit on the date you want it. We usually ask you to come in to have a look at the facility and the unit just to make sure everything will be OK

    4 - Visit the facility, check out the unit and sign the storage agreement

    5 - Choose your padlock

    6 - Move in



    Please contact your chosen facility. Or use our Get a Quote form.


    To work out the space you will need you can use our Space Calculator or Unit Size Guide before contacting us.

  • Where is my nearest Kiwi Self Storage?

    You can find all of our locations listed here.

  • When can I access my unit?

    You can access your unit between 5am and 11pm, seven days a week. 24hr access is also available on application (Not available Ellerslie and Kilbirnie) so have a chat to your local facility about this.

  • What are the Office and Box Shop Opening hours?

    Opening hours are shown on the web page for each facility. Note that hours may be different at each facility and are regularly updated if opening times need to change. Hours for public holidays and other closures are also shown on the facility web page.
    Office hours do not effect access to your storage unit.

  • How to Pay?

    We have a number of easy ways to pay at Kiwi Self Storage as follows.

    1. You can provide us with your credit card or bank details and your payments will be automatically deducted by direct debit each month on the due date. Your credit card or bank details are held securely.

    2. You can set up an auto-pay with your bank and we can provide you with details to do this.

    3. You can pay by Internet banking. For account details and required information please select the facility you are with on this page: How to Pay

  • What does storage cost?

    This all depends on the size of the unit that you're looking for and will vary between Kiwi Self Storage facilities. All of our units are at least 2.7m high, which is higher than the ceilings in most houses and taller than most other storage providers. You'll be surprised at how much you can fit inside.

    We believe you should only pay for the space you actually need and we can help you decide which storage solution suits you best. To receive a quote please call us on 0800 58 57 56 or complete our Get a Quote form.

    To work out the space you will need, you can use our Space Calculator or Unit Size Guide before contacting us. Or a team member at a storage facility can do this for you. Please call.

  • How often do I pay for storage?

    You pay for storage once per month. The date the payment is due is based on the date that your storage agreement commences. We suggest setting up an automatic payment so that you do not need to remember to pay.

  • Do you have a surcharge when paying by credit card?

    No, we do not charge more for credit card transactions.

  • What do I need to pay?

    Regular Payments

    Monthly Rental Payment - The monthly payment for renting the unit.


    Other Payments you may need to make during your rental

    Reservation Deposit - If you reserve a unit when you sign up a reservation deposit may be requested. This deposit will be deducted from your first months rent.

    Late Fee - This will be added to your account if you are late with your monthly rental payment.

    Security Callout Fee - If you do not enter your pin number and set off an alarm you will be charged a security callout fee.


    Usually the only regular payment you will need to make is your monthly rental payment.

    See also, our Schedule of Fees

  • Do you have a schedule of fees?

    Our fee schedule includes fees for late payments and security callouts.

    Schedule of Fees

    If you're unsure about payment schedules or our terms and conditions, give our friendly staff a call and they'll be able to help you.

  • How do I get my items to the storage facility and my unit?

    Once you have safely packaged your items, our facilities have easy access for private vehicles or trucks. This may include undercover loading areas depending on where your unit is located (check with your facility).

    Each facility is able to recommend dependable local removal companies to assist you.

    You can also book a free of charge trailer at the facility for move-in or move-out. The trailer can be booked for the whole morning or afternoon. If you're interested in booking a trailer, the best thing to do is call up your local facility and ask our friendly staff whether the trailer is available. Sometimes you don't need to book but we still recommend giving your storage facility a call and checking that one is available.

    The trailer needs to be returned at least half an hour before the office closes.

    Tips for Using a Trailer courtesy trolleys at each facility

  • How can I move my items in the facility?

    we have trolleys on-site to help you easily move your belongings from your car to your unit. Although some of our units are drive-up, for some you might need to use the lift so using a trolley makes this a lot easier!

    You may also bring your own equipment to move pallets and other items where our trolley is not suitable.
    courtesy trolleys at each facility

  • Do you offer powered storage units?

    We do not offer storage units with power outlets in the storage unit. This is for safety reasons. We also reccommend that you remove batteries from all devices, where possible, including those powered by Lithium battery packs.

    Temporary power may be provided at our discretion. Please ask at your facility.

  • Can I buy boxes or packaging and moving supplies at your facilities?

    Yes you can. All of our facilities have Box Shops, open during office hours, which stock a full range of:

    Boxes
    Wrapping and Packaging
    Furniture
    Padlocks
    and much more....

    Click & Collect
    You are now able to order packing materials from our self storage facilities online. Your order will be ready for pickup only, in 2 hours within standard business hours. Shop now:.

    Visit our Box Shops online

  • Which of your facilities offers car and vehicle storage?

    All of our facilities offer car and vehicle storage. Availability and size varies by location. Along with outdoor vehicle storage, our Mount Roskill, Auckland facility offers specialised indoor car storage to keep your valuable vehicle dry, secure and clean. This also allows for slightly larger vehicles. We also offer storage for boats on trailers, jet skis and caravans.

    Indoor vehicle storage at Mount Roskill

    Our vehicle facility at Mt Roskill has both indoor and outdoor storage for a wide range of vehicles including prestige vintage and classic cars and motorbikes, boats, caravans, jet skis and trailers. Read more about the benefits of vehicle storage on our blog.

    Contact your nearest facility or Mount Roskill for further details.

  • Can I store my luggage at your facilities?

    You can store your luggage in our storage units, provided it does not contain any items that conflict with our rules. Depending on the amount of luggage involved you may find it cheaper to store this at a specialised luggage storage facility.

  • Do your facilities provide boat storage?

    All of our facilities provide storage for boats on trailers. Availability and size varies by location. Additionally, our Mount Roskill facility offers specialised indoor storage.

    For more details please contact your nearest facility.

  • Do you have a bin we can use?

    Sorry we do not provide bins. Please take any items you are discarding or packaging materials with you when you leave.

  • What security features do you have?

    CCTV
    We’ve got CCTV cameras all around our facility with live-stream screens in the main office.

    Electric-perimeter fencing
    These fences are a powerful anti-intruder measure and we’ve got them at all of our facilities.

    Coded gates
    When you sign up for self storage, you’ll be asked to choose a 5 digit pin number, which you’ll need to enter each time you arrive at or leave the facility. When you drive up to the gate, you need to enter * and then your private pin number followed by #.

    For example *12345#

    Only then will the alarm on your unit or units be disarmed and the gate open. You also need to enter this code at the exit gate when leaving, it will re-engage the alarms on your unit(s).

    Individually-alarmed units
    Every unit is alarmed and becomes disarmed when you enter your code at the entry gate and when you exit the facility, you are required to enter your code again. If you skip this step, when you attempt to unlock your unit, the alarm will be sounded and if this happens out of office hours, you might incur a call-out fee from our security company.

    For this reason do not tail gate people arriving at or leaving the facility without entering the pin and dont leave people on site when you exit, they may set off your unit alarm

    Drug dog checks
    We have inspections by drug dogs at least twice a year at all of our facilities.

    Resident managers/custodians
    One of the best things about Kiwi Self Storage are our resident managers or custodians who live on site. Not only are they storage specialists, but they can be quick to respond should an emergency occur or an alarm sound.

    If you have any other questions about our security or our facilities in general, do give us a call on 0800 58 57 56.

  • Who keeps the key to the storage unit?

    You keep the storage unit key at all times. The units are secured using padlocks. You may either supply your own or purchase a new one from our box shop at each facility. Choosing a combination lock means you will not have to worry about losing or forgetting your key.

    Padlocks from our Box Shop

  • Do I need Insurance?

    If it's worth storing, it's worth insuring. Although thankfully the chances of damage to your belongings while they’re in self storage are small, it is still highly advisable to take out insurance on them. First things first, if you’re storing items from your home, check your current home contents insurance policy to see whether the items are covered when they are away from your property and for how long they will be covered. Not all policies cover this but some do so it’s worth checking this first.

    One thing to bear in mind however if your policy does cover your contents when they are away from home, is that you might have to give them notice that you’re moving the items, and wait for this to be approved before you can actually do it.

    Kiwi Self Storage offer really good value, tailored insurance that you can purchase on site when you sign up for storage. It’s on-the-spot cover with no long forms to fill in, no having to wait on the phone to speak to an insurance company and no call centres. It’s as simple as ticking a box, and depending on how much insurance cover you need, it may cost as little as a cup of coffee per month. Plus, this is often a lot simpler than trying to extend your current coverage and keeps things separate. If you do choose to go with our insurance, you don’t need to worry about the policy expiring because as long as you’re storing with us, your items will be insured.

    Once your belongings are stored and insured you can visit them at anytime, just like at home, with the same piece of mind.

    If you have any questions about it, our friendly staff are on hand to answer them for you. Give them a call on 0800 58 57 56 or visit our website for more information about self storage.

  • What does 'On Site' manager or custodian mean?

    'On Site' means that there is a person living on site who is able to quickly respond to events that may occur outside normal business hours. They ensure the facility is secure and that all security systems are working correctly.

  • Can I share my PIN code with couriers, removal companies or staff and relatives

    No. You must not share your code with anyone else.

    Anyone with the code can access the facility and deactivate the alarm for your storage unit. This means you no longer have control over access to the unit and have compromised the security of others storing at the site.

    Other than courier pickups or drop offs, you need to be onsite to grant access to your unit to removal companies, truck drivers or others. We can provide additional codes to nominated persons, but these should be strictly limited. You will need to complete a 'Third Party Agreement' form at your storage facility office to obtain these.

    Please contact your facility for assistance.

  • I know what I need to store. What size unit do I need?

    If you know which items you will be storing or you have even made a list, use our Space Calculator to work out the volume of space you require. Simply enter the quantity of each item that you have in each room and our space calculator will tell you approximately how much self storage space you require.

    You can then send this list to us when you contact us.

    Or we can go through this with you when you call. Please be aware that other considerations might need to be taken into account to find the right unit for you. Discuss your needs with our friendly staff, they're storage specialists and can suggest a unit size and help you with other requirements. If you have any questions, give them a call on 0800 58 57 56

  • How much can I store in a unit?

    If you are unsure which unit size you require you can use our Size Guide to get a 3D visual representation of the quantity of items that will fit in a unit.
    To use our size guide:
    - Select a unit size and see what will fit into that space - slide or click to select a size.
    - Click Repack Unit to see how it was stored
    - Then when you have decided, click to get a quote on that unit size, your selected size will be added to our contact form.

    use our size guide
    If you have any questions about it, our friendly staff are on hand to answer them for you. Give them a call on 0800 58 57 56

  • What do I do if I need more storage space?

    If you need to store more stuff or run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.

    Please be aware that other considerations might need to be taken into account to find the right unit for you. Discuss your needs with our friendly staff, they're storage specialists and can suggest a unit size and help you with other requirements. If you have any questions, give them a call on 0800 58 57 56

  • What do I do if I now need less storage space?

    If you have moved items out of your storage unit and have a lot of empty space, you can transfer your goods into a smaller unit, when one is available.

    Please be aware that other considerations might need to be taken into account to find the right unit for you. Discuss your needs with our friendly staff, they're storage specialists and can suggest a unit size and help you with other requirements. If you have any questions, give them a call on 0800 58 57 56

  • What happens if I need more storage space on move in?

    We have a wide range of sizes at all locations, it is not unusual to have more stuff than you thought. We can simply put you into a larger unit on move in.

    Conversely, if you find a smaller unit would be better we can also down size you into a smaller one.

    Regardless we will do everything possible to find the right unit for you. Discuss your needs with our friendly staff, if you can let them know ahead of time so they can suggest an alternative unit size and help you with other requirements. If you have any questions, give them a call on 0800 58 57 56

  • Can I store fresh food or other perishables?

    You cannot store any foods which are perishable (will rot or go off). This also means any food which requires refrigeration cannot be stored along with anything packaged in a way that will attract vermin. Additionally any food in packaging that may leak cannot be stored.

    Foods that have a long shelf life that have not been unsealed or opened are OK.

    See also the FAQ on 'what am I allowed to store'.

    If you're unsure whether or not you can store something at our self storage facilities, give our friendly staff a call and they'll be able to help you.

  • What are your terms of trade?

    These terms of trade define the terms and conditions on which we provide you with access to this website and the services we provide.


    If you're unsure about anything, give our friendly staff a call and they'll be able to help you.

  • How do I update my account details?

    Contact the staff at the facility you are storing at, either by phone or email. They will be able to assist you. You cannot update your details online.

    If you're unsure about anything, give our friendly staff a call and they'll be able to help you straight away.

  • What am I allowed to store?

    You can store almost anything including:

    Household Goods
    Sports equipment
    Files and documents
    Cars
    Stock/ Commercial items
    Boats
    Tools and equipment
    Trailers

    Do not store any goods that are:

    Illegal
    Stolen
    Inflammable
    Explosive
    Guns or ammunition
    Toxic
    Hazardous
    Perishable or will attract vermin
    Items that are a risk to the property of any person e.g. gas, chlorine, acid, paint, petrol and anything that can leak.

    Remove the batteries from battery-powered items as they may leak over time.

    Lithium Ion Battery Packs are not permitted. Only items with removable Lithium Ion battery packs, for example, bikes or scooters may be stored with the battery pack stored elsewhere. Items with non-removeable lithium ion battery packs are are not permitted. Lithium Ion Battery electric vehicles are to be stored outdoors.

    Drain fuel and oil from all machinery and store upright. Lawn mowers are very prone to oil and fuel leakage when stored on their side and spillage can damage other goods in your space.

    Gas bottles from barbeques and heaters must be emptied before storing.

    If you're unsure whether or not you can store something at our self storage facilities, give our friendly managers a call and they'll be able to help you. Call 0800 58 57 56, or contact your nearest facility.

  • Can you provide assistance moving things in and out of storage?

    Our staff are not permitted to lift or move customer items or assist with loading or unloading of such items.

    Our facilities have loan trailers to enable you to move items on or off site along with trolleys so that you can move things once onsite. You will need to provide your own equipment such as pallet trucks, fork hoists or other specialised handling devices. If you are having goods shifted via truck, check that the driver is able to assist you or the truck includes equipment for loading or unloading.

    We can provide you with the details of reliable moving companies we have experience with to assist you with your move.